Refund Policy Last update 1 year ago

1. Refund Overview:

At Power of an Hour, we are committed to ensuring your satisfaction with the services provided by power of an hour. This Refund Policy outlines the circumstances under which refunds may be issued for transactions on our platform.

2. Refund Eligibility:

Refunds may be eligible under the following conditions:

Service Not Delivered: If a medical professional fails to deliver the agreed-upon service within the specified time frame and no resolution is reached between the parties involved, you may be eligible for a refund.

Substandard Service: If the service provided does not meet the agreed-upon requirements and quality standards, and the issue is not resolved through communication with the service provider, you may be eligible for a refund.

Cancellation by Provider: If a medical professional cancels a confirmed service appointment and fails to reschedule within a reasonable time, you may be eligible for a refund.

3. How to Request a Refund:

To request a refund, please follow these steps:

-Contact Support: First, attempt to resolve the issue directly with the medical professional by communicating your concerns.

Contact Customer Support: If the issue remains unresolved, contact our customer support team at [support@powerofanhour.com] within 15 days of the service delivery date. Provide detailed information about the problem and the efforts made to resolve it.

Review Process: Our team will review your request, including any communication between you and the service provider. We may reach out to both parties for additional information.

Refund Decision: Based on the review, a refund decision will be made. If eligible, the refund amount will be processed using the original payment method.

4. Non-Refundable Situations:

Refunds will not be provided in the following situations:

Service Completed: If the medical service was delivered as described and met the agreed-upon requirements, refunds will not be issued.

Change of Mind: Refunds will not be provided due to a change of mind or circumstances on your end after the service has been completed.

5. Contact Us

If you have any questions about this Refund Policy or need assistance with a refund request, please contact us at:

Email: [refund@powerofanhour.com]

Address: [Your Company Address]

Thank you for choosing Power of an Hour. We are dedicated to ensuring a positive and satisfying experience for all users on our platform.